• Full Time Floating Admission Clerk

    Job Locations US-NE-Lexington
    ID
    2018-1019
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    Title:  Admission Clerk                                                                                                                                                       

     

    Supervisor:  Director of Financial Services

     

    Management responsibilities: None

     

    Working conditions: Works in a normal office work environment with little exposure to excessive noise, dusty, temperature, etc. Spends significant amounts of time at a desk both writing and on a computer, up to 95% of work time. Requires fine motor coordination up to 70% of work time. Boxes weighing up to 36 pounds are filled with paper and are required to be filled and transported from floor to 36 inch countertop for storage. These boxes are then transported using a dolly cart approximately 250 feet. A 50 pound box of printer paper is required to be emptied from countertop to cupboard below, each ream of paper weighing 5 pounds.

     

    Minimum hours worked per week: 40 hours

     

    Responsibilities

    1. Registers patients and enters their information into the system accurately and promptly while demonstrating care, courtesy and confidentiality with each patient. Registers patient at the bedside if needed.
    2. Ensures patient’s consent is signed, message from Medicare is documented (if applicable), Medicare Questionnaire is completed (if applicable), and the patient receives a copy of the Patient Bill of Rights, Payment Policies and HIPAA Privacy (Health Insurance Portability and Accountability). Applies patient identification band.
    3. Transfers and dismisses patients appropriately.
    4. Reviews and verifies incomplete Medicare Secondary Payer (MSP) forms daily and follows-up with appropriate register clerks.
    5. Answers phone calls via the switchboard and routes them appropriately throughout the facility.
    6. Answers patients' inquires regarding their accounts. Helps patients combine their accounts and set up payment arrangements.
    7. Processes cash, check, or credit card payments in person and over the phone.
    8. Maintains patient and staff safety through the use of patient safety tools (Teamstepps, Just Culture, etc.).
    9. Regular attendance at the assigned work location is required.
    10. Performs all other duties as assigned.

    Qualifications

    1. Ability to read and write, basic accounting and computer knowledge as is typically acquired through the completion of a high school diploma or equivalent.
    2. Ability to read, analyze, and interpret reports, general business directives, policy and procedure statements, and governmental regulations, keep up on federal and state rules and regulations, provide excellent customer services and use standard office equipment as is typically acquired through one year of work experience.
    3. Basic Life Support certification via American Heart Association required within six months of hire.
    4. Ability to maintain strict confidentiality with regard to protected and sensitive information.
    5. Ability to solve problems independently and confidently by applying analytical and logical thinking. 
    6. Ability to complete reports and correspondence at a professional level.
    7. Ability to immediately respond to common inquiries and complaints from patients, employees and regulatory agencies.
    8. Ability to effectively communicate with individuals from diverse backgrounds.
    9. Ability to effectively organize and present information and respond to questions from employees and external groups of varying sizes.

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